What to Expect
As a Virtual Preparation Specialist, you will be a key contributor to our Virtual Service Team. This team aims to prepare and triage customer repair requests using a standardized process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.

Virtual Preparation Specialists will provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will communicate directly with the customer to gain a comprehensive understanding of their concerns ready for our Service Teams. You will manage customer expectations ahead of their visit. You will also have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to thrive in a team environment.

What You’ll Do

• Prepare or triage all repair requests as per our standardized process
• Directly engage with customers to gain and document a comprehensive understanding of their concerns
• Set clear customer expectations prior to their appointment to deliver an exceptional customer experience
• Identify and action simple remotely resolvable service requests, to provide an effortless customer journey
• Develop an excellent understanding of all Tesla vehicle products
• Perform diagnosis and identify required parts for simple repairs, maintaining end-to-end ownership of customer concerns.
• Collaborate with other service teams to provide a great customer experience through the service journey

What You’ll Bring

• Willingness to learn new and innovative technologies to further develop in role
• Ability to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail
• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Ability to thrive in a team-based environment and achieve common goals
• Digitally savvy- ability to adopt and adapt quickly to new technology and systems
• Able to communicate, read, and write effectively in the local language and English
• Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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