We are looking for a new colleague to join an exciting project with our client. You will join our clients support team.

Location: 100% remote, same CET time zone required.

• Workforce Software certified Time and Attendance Senior consultant with System and Configuration experience
• WFS T&A Systems Support Experience
• Knowledge in Payroll & SAP SuccessFactors
• Strong consulting and implementation skills of time management systems like SAP Workforce Software & SAP SuccessFactors
• Experience in solution design, configuration, identifying the crucial parts for testing, creating test cases etc
• Ticket Management, Testing Management
• Danish legal background is an advantage
• Preferably will have WFS Sys Admin skills and prior certification/training
• The ability to facilitate discussions, by being an active listener and participant in helping flush out the business logic required in configuring the system and helping HR business understand what is needed to develop any algorithms and calculations that may need to be developed or agreed upon along the way
• Self-motivated and proactive, with the ability to independently drive tasks and manage priorities effectively.
• Strong communicator, ensuring transparent and timely updates on ticket status, issues, and progress to both end users and stakeholders
• Strategic planner, capable of efficiently organizing workload, scheduling meetings, and anticipating next steps.
• Accountable and detail-oriented, consistently tracking time, reporting progress, and managing time-off requests proactively
• Collaborative team player, fostering strong relationships and working seamlessly across cross-functional teams
• Native level of Danish - both oral and written
• Professional level of English - both oral and written
• Valid EU work permit making you able to start right away

• Monitoring and troubleshooting time-tracking, absence management, and integration issues, ensuring timely resolution within SLAs and escalating complex cases as needed
• Analyzing recurring incidents, identify root causes, collaborate with HR, IT, and vendors, and document solutions for continuous improvement
• Ensuring the solution aligns with business needs and organizational policies
• Acting as the final authority for changes, ensuring alignment with strategic priorities and risk mitigation
• Coordinating between HR&IT Solution consultants, vendor, and HR Business to ensure quick resolution of incidents
• Ensuring all configurations, changes, and system behaviors are properly documented
• Ensuring all risks are identified, assessed, and mitigated while maintaining compliance with organizational standards
• Providing expertise to HR Business and HR&IT teams when advanced system knowledge is required. Training included
• Providing expertise and consultancy to HR&IT Solution Consultant(s) or HR Business
• Monitoring system health to identify potential issues early, validate configurations, and ensure consistent performance
• Assist with troubleshooting and support colleagues that are developing and provide overall general systems support when it comes to maintenance of the system, he/she helps to configure and launch
• Engaging with HR and business users to translate support requests into technical requirements, prioritizing based on business impact
• Participating in stakeholder meetings to review and prioritize tickets, ensuring efficient issue resolution and backlog management
• Providing regular updates on incident status, system changes, and performance metrics while communicating maintenance updates to end-users
• Continuously reviewing and improving support processes, share best practices, and update training materials and knowledge base articles

Please note that to apply for this position, you must go to our website. We are unable to process CVs sent directly to our email.

If you have questions about the position, please contact us on:

   denmark@rdtengineers.com

The position will be closed when we have found the right candidate, and we encourage you to apply as soon as possible. Notice only your CV in English is necessary.

At RDT, our primary focus is our PEOPLE. We support our employees in professional and individual development. With our flat hierarchy, commitment and values, which inspire them to do their best. We pursue our PEOPLE’s work satisfaction and can guarantee highest quality, which leads to our second mission – our CLIENTS. We, our PEOPLE, provide engineering solutions that enable our customers to have a competitive advantage in efficiency, flexibility and costs.

Thanks to our PEOPLE, we have supplied the best engineering services since 2007 and offer the best and most flexible terms in the market for engineering services.

Be part of our missions and join RDT in Denmark.