Do you want a career in an international consultancy and IT company? Do you have a passion for engaging with customers and contributing to their success? We can offer you the opportunity to influence best practices, gain responsibility, and grow together with our customers and a team of experienced world-class employees.

We are looking to hire a skilled CRM Consultant to engage with both Travel-ISV solutions and standard Dynamics 365 Sales. You will contribute to both ensuring top-level solutions regarding travel-specific functionality and contribute to the utilization of standard functionality.

Your Responsibilities

• Lead international Dynamics Sales and TravelOperations implementations, ensuring seamless end-to-end delivery and customer satisfaction.
• Act as the primary bridge between customers and Product Development department, channelling insights and feedback to shape future product enhancements.
• Own post-go-live success, offering strategic guidance and innovation to help customers continuously optimize their solutions.
• Triage and resolve post-implementation issues, collaborating closely with customers to ensure swift and effective resolutions.
• Identify process inefficiencies and pain points, positioning yourself as a trusted advisor to drive operational improvements.
• Document and maintain a clear overview of customer-specific customizations, processes, and features for long-term supportability.
• Drive adoption of new services and features, including setup, configuration, and change request management.
• Deliver impactful training sessions to empower end-users and ensure confident use of the ERP and TravelOperations platforms.
• Collaborate with Customer Success Managers to ensure smooth transitions, ongoing value delivery, and identification of growth opportunities.
• Mentor and support team members, while proactively escalating risks and recurring issues to leadership for resolution.

Desired Skills & Requirements

• Proven experience with Microsoft Dynamics 365 Sales, including implementation and post-go-live support.
• Strong understanding of transactional finance and how it integrates with CRM solutions.
• Proactive and detail-oriented, with a high level of independence and ambition to drive results.
• Excellent consulting and communication skills in English, both written and verbal.
• Demonstrated leadership and initiative, capable of guiding customers and internal teams through complex projects.
• A customer-focused mindset, with a passion for delivering value and making a difference.
• Willingness and enthusiasm for travel, both professionally and personally.
• Experience in post-implementation support, including issue resolution and continuous improvement.
• A collaborative approach, working closely with cross-functional teams and Customer Success Managers.
• A mentorship mindset, contributing to team development and a culture of excellence.

What we offer  

We offer an exciting job as a CRM Consultant with a focus on offering our travel industry customers the Mid- and Back office solutions of the future.

• A unique opportunity to work in a growing company with an international mindset and the aim to be customer-centric in everything we do.
• A start-up culture where things move fast – and opportunities move faster, meaning you can have a great influence in the work.
• An opportunity to work with the newest technology from Microsoft.
• A unique chance to work with very experienced Dynamics professionals who thrive to make customers successful.
• A flexible job that allows you to work from where it makes sense.
• A chance to contribute and have influence in a rapidly growing company that values and recognizes its employees.
• A dynamic environment in a busy workplace – where we also have a great and joyful atmosphere.

Your place of work will be at one of our office locations in Copenhagen, Aalborg, or Halmstad.

About Travel Operations A/S

TravelOperations takes great pride in being extremely professional and ambitious, and we want to be nothing less than the preferred global ERP partner for companies within the travel industry.

However, you can also expect to work in an employee-focused and employee-driven environment, and TravelOperations is committed to investing in our employees, to ensure everyday growth.

TravelOperations has been involved in projects all around the world – from Greenland to Australia and many countries in between. All our clients’ solutions are rooted in deep industry expertise, state of the art technology and the desire to make a real difference for our customers. Our clients range from large global travel agencies to airlines and smaller leisure-focused travel agencies.

While each one of our customers is unique, they all focus on selling experiences to their customers. We understand that the needs of the travel industry and its customers are constantly changing. Therefore, our solutions are built to be responsive so that our customers can continually meet their own customers’ demands and remain competitive.

Application and Contact

Diversity and Inclusion

At Travel Operations A/S, we believe a diverse working environment will provide better solutions. Thus, we are encouraging all different genders, generations, cultures, sexual orientations, religions, disabilities, and perspectives to apply for the job.

For further information regarding this position, please contact People and Culture at hr@traveloperations.com.

Otherwise, please submit your application as soon as possible.

We look forward to hearing from you!