As Global Head of Spare Parts, you will lead Gram Equipment’s worldwide spare parts business — encompassing online sales, warehouse operations, logistics coordination, and customer service excellence across all regions. You will set the strategic direction and operational framework for spare parts activities, ensuring world-class availability, fast response times, and sustainable growth in both mature and emerging markets.

Your leadership will span multiple sites, with dedicated teams located in Kolding (Denmark), Izmir (Turkey), Hamilton (New Jersey, USA), and Milan (Italy). Working across these key hubs, you will create strong collaboration, harmonize global processes, and drive best practices to ensure consistent performance and customer experience across the entire network.

You will be a vital member of the Group Service Management Team, holding full P&L responsibility for the global Spare Parts business area. The role combines strategic leadership with operational execution — requiring the ability to connect high-level business objectives with day-to-day performance in each regional operation.

As a global leader, you will foster teamwork across cultures and time zones, empowering managers and specialists in different locations to deliver strong financial results, customer satisfaction, and continuous improvement. You will play a key role in shaping the long-term service strategy, developing new business opportunities, and ensuring that Gram Equipment’s spare parts operations remain an essential contributor to our customers’ success worldwide.

Key Responsibilities

• Lead and develop the Global Spare Parts organization, preparing it for future growth and operational excellence.
• Drive the online spare parts sales strategy, improving customer accessibility and efficiency.
• Manage global spare parts logistics, including warehouse and stock operations for non-production sites.
• Ensure close alignment with internal functions such as Finance, Procurement, Shipping, and Service.
• Prepare and follow up on sales and cost budgets, ensuring strong financial performance and reporting.
• Continuously optimize costs, processes, and resources to enhance service performance and profitability.
• Build and sustain strong stakeholder relationships with customers, suppliers, and internal teams.
• Champion employee motivation, development, and engagement across the department.
• Contribute actively to the Group Service strategy, identifying new business opportunities and innovative solutions.

About You

You are an experienced leader who thrives in a dynamic, global environment. You combine commercial drive with operational discipline and understand the importance of spare parts in delivering customer satisfaction and business growth.

You bring:

• A degree in Business, Engineering, or a related field.
• Solid experience in sales, logistics, or service management within an industrial or technical setting.
• Strong knowledge of ERP systems (order handling, inventory, and business reporting). Preferably Business Central.
• Proven ability to lead cross-cultural teams across multiple locations.
• Demonstrated success in change management and process optimization.
• Excellent stakeholder management and communication skills in English (Danish is an advantage).

Our Team and Culture

You’ll join a committed Service organization where our people combine technical expertise, customer focus, and teamwork. From spare parts coordination to service innovation, we work together to ensure our customers succeed. Our culture is defined by openness, collaboration, and a shared commitment to excellence.

About Gram Equipment

At Gram Equipment, we design and deliver innovative, high-quality machinery and service solutions for the global ice cream industry. With a legacy of Danish craftsmanship and a global footprint, we are driven by innovation, reliability, and customer satisfaction. Our Service organization ensures our customers’ equipment runs efficiently worldwide — and the Spare Parts team plays a key role in that mission.

Interested?

If you’re ready to take the lead in shaping the future of Gram Equipment’s Spare Parts business, we’d love to hear from you.