IT Service Delivery Manager - Leading Delivery Excellence in a Mission‑Critical Environment

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IT Service Delivery Manager - Leading Delivery Excellence in a Mission‑Critical Environment
  • Nordic RCC A/S
  • Ørestads Boulevard 114, 2300 København S

Are you eager to make a difference in the green energy transition, working towards a fully carbon neutral, sustainable energy system? Do you enjoy working in a diverse and international team balancing many stakeholders? 

Nordic RCC – supporting security of supply and the green energy transition

Nordic Regional Coordination Centre (RCC) provides critical services and insights to support the national Transmission System Operators (TSOs) in Finland, Norway, Sweden and Denmark — to ensure the efficient operation and use of the Nordic power system and high security of power supply at any time.

We are looking for an experienced IT Service Delivery Manager to strengthen our Service & Delivery Management function and ensure predictable, high‑quality delivery across application and digital initiatives.

You will bridge strategy and execution, ensuring well‑governed, transparent delivery aligned with business priorities. Working closely with Product Owners, development teams, and stakeholders across IT and business, you will act as a stabilising force in a complex environment.

Key Responsibilities:

  • Own end‑to‑end delivery across one or more development teams

  • Ensure structured, predictable delivery aligned with governance and priorities

  • Act as Scrum Master, facilitating all agile ceremonies and removing impediments

  • Monitor and report progress, risks, and dependencies with clear stakeholder insights

  • Drive quality, security, and continuous improvement in delivery practices

Requirements: 

  • Experience as an IT Service Delivery Manager, Scrum Master, or similar role

  • Strong background in agile delivery (Scrum / SAFe / hybrid)

  • Ability to coordinate cross‑functional teams in complex IT environments

  • Strong stakeholder management, facilitation, and communication skills

  • Structured, proactive, and calm leadership style

In addition, you are  

You are a trust‑building and collaborative professional who focuses on outcomes, flow, and continuous improvement. You are comfortable operating in a regulated or mission‑critical environment and able to navigate complexity with confidence.

We encourage you to apply even if you do not meet all the listed requirements. 

What we offer  

  • A key role shaping how IT delivers value in a mission‑critical organisation

  • High influence across delivery, governance, and agile practices

  • Collaborative, professional environment with focus on quality and sustainability

  • Flexible working conditions and strong work–life balance

Your daily workplace will be in our newly furnished office premises in Copenhagen Towers, Ørestad. We offer workplace flexibility to ensure a healthy work-life balance, including the possibility to work from home some of the time.  

Our values of fellowship, curiosity, respect, and transparency have been defined by all employees. They identify how we behave and shape the way we work together, and we expect you to see yourself in them. 

The position is conditioned upon a satisfactory background check as well as a national security clearance, both of which will be facilitated by Nordic RCC. You can read more on security clearance here. Please also note that the process includes that any spouse, registered partner, cohabitant, steady partner, co-resident, child over 18 living at home and parent with the same address as the candidate must also consent to be examined. 

Application deadline and contact information 

Please apply online as soon as possible (in English) and no later than 12.03.2026. We may conduct interviews on a continuous basis. 

A cover letter is not required, but we kindly ask you to include a few sentences in your CV explaining why you are interested in the position. Applications are only accepted through our online recruitment system. 

To ensure a fair and unbiased recruitment process, we kindly request that you do not include a photograph in your CV or any other materials. 

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