Customer Care Representative (German Native Speaker)

Love helping customers, solving problems, and working with tech? Cortrium is looking for you!

The role

You will provide first-line customer support to our German and international customers, mainly via phone and email. Working closely with Sales, R&D, Quality, and shipping, you will ensure fast, professional, and solution-oriented support.

Your responsibilities

• Support customers with product, software, invoicing, upselling, and replacement inquiries, owning each case from start to finish

• Resolve and escalate issues as needed

• Guide customers through software installation

• Become an expert in Cortrium’s products and software

• Capture customer feedback and feature requests

• Assist the shipping team to ensure efficient deliveries when needed

Who you are

• Native German speaker and fluent in English

• Customer-focused, empathetic, and solution-oriented

• Structured, reliable, and comfortable with technology

• Customer service experience preferred (technical support not required)

What we offer

• An international, informal work environment

• A role with responsibility in a growing med-tech company

• Full-time or part-time position (16–37 h/week)

• Modern office in Høje Taastrup with great facilities

About Cortrium

Cortrium develops innovative ECG solutions that help healthcare professionals diagnose heart arrhythmias. Germany is our main market, and we are expanding internationally.

Start: As soon as possible
Apply: louise.jernow@cortrium.com