Are you excited about good experiences and awesome service? Do you like talking to people and are you willing to go out of your way to make them happy? Then we want to meet you:) You will become part of our CS team, where daily tasks will be to talk with our customers on email, chat and messenger. You will mainly answer questions about fit, size and how to find the right shoe for them, but also handle exchanges, returns, reclamations and general order issues. To succeed in this position, you are: - Driven by making people happy - Fluent in Danish (at least in writing) - Quick and efficient in solving customer issues - Not scared of online systems like Shopify, Traede and ftp servers (experience here is a plus) Starting: as soon as possible Roccamore is a high-end shoe brand with an innovative online focus. We combine design and comfort by building orthopedic insoles into feminine designed high heels. We are an international team of 15 people with a high energy, strong drive and a lot of weird hobbies. We work closely together, move fast and have a lot of fun in the process. Our office language is English, and we’re located in the city center.