KaffeKapslen is Europe's largest online coffee retailer with thousands of customers in Denmark, Norway, Sweden, Germany, Austria, Switzerland, France, Holland, Belgium and Spain - and more countries are on their way!
We have grown enormous in recent years and expect to continue our growth!
We are very busy – as we get more and more customers. Therefore, we need your help in our customer service department, to help our many Dutch-speaking customers in the Netherlands and Belgium.
About the job
At the KaffeKapslen, our customer service department solves customer inquiries by telephone and in writing. All our inquiries are easily handled through a simple customer service system that you will get thorough guidance in using. Your training will be handled by one of your new colleagues - and will be done in your pace.
The job takes place at the KaffeKapslens address in Hasselager (The job is NOT remote), where we have built a completely new rooms for our customer service. It is also here that all orders are packed and shipped to customers all over Europe.
The job is 37 hours in the period between 8-17, Monday to Friday, and is planned with your team leader. We are a flexible workplace, and therefore also expect you to be when in busy periods.
We hold our customer service in high regards and appreciate the feedback we get from our customer service. You will therefore be able influence your everyday work-life and see that your feedback is used to further develop our business.
About your colleagues
Our customer service department consists of 12 colleagues of different nationalities with an average age about 28 years. In our customer service department, we are very unformal, everyone enjoys speaking with each other and everyone helps when needed. We are very much a team that only succeeds as a team.
Our customer service regularly hosts social events such as Friday bars, just like many of our colleagues socializes after work.
We love happy employees and most of our employees have been here since their position was created. It is important for us that we offer a working environment where our colleagues are thriving and want to stay a very long time.
It is important for us that you speak and write fluid and flawless Dutch. It is not important that you speak Danish, as our internal communication in customer service takes place in English.
As your primary work tool will be the computer, and since we are a webshop, it is important for us that you are familiar with working with IT and are used to shopping online yourself.
In addition, it is important that you enjoy being busy, are thorough in your work and are a stable employee.
Start-up date 1/11-2021. Interviews are held on an ongoing basis as applications are received.
We offer a salary based on qualifications of each individual candidate.
If the job has piqued your interest, please send your application and CV to the Head of Customer Relations, Benjamin Oversø at firstname.lastname@example.org