Customer Success Manager

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Do you want to identify and conceptualize future solutions that create transparency in managing water resources and reducing water loss worldwide? Do you have the ability to and passion for bridging customer insights and business impact? Are you able to transform insights on customers’ needs and pains into new software and service offerings?

Become a part of our Product and Commercial Management team in the Water Division
Kamstrup is a Danish technology company and one of the world’s leading manufacturer of intelligent metering solutions. We experience significant demand for our products and focus massively on development and production of intelligent metering equipment and systems for energy and water consumption. Therefore, we are looking for a Customer Success Manager to join our Product and Commercial Management team.

With direct reference to the Head of Product and Commercial Management, you will join a team with focus on delivering high quality solutions and services to our customers. In the newly establish position as Customer Success Manager, you will focus on software and services offerings to our water business that have the opportunity to influence Kamstrup’s future solutions to optimize the value we create for our customers.

Customer Success Manager with strong commercial skills
As our new Customer Success Manager you will be responsible for the future software and service solutions which requires a deep market understanding and customer insights. You will work in close collaboration with customers, external partners, R&D and Water Division Management in order to set the strategic direction for software and service solutions in our water business.

More specifically your primary responsibilities will be:

  • Establishing market requirements and insights on customers’ needs and pains regarding software and service offerings
  • Identifying business, market and customer potential
  • Developing a software and service portfolio strategy to meet market and customer requirements
  • Conceptualizing and commercializing future software and service solutions to target specific markets, segments and customers
  • Leading value based innovation projects targeting specific customer segments and market opportunities
  • Establishing an agile sprint-approach to market piloting of new software and service elements

In the job, you can expect around 30-40 travel days per year. In addition, if you as a candidate find it interesting, a temporary assignment abroad may be possible in the future.

Personality matters
As a person you have a strong drive, excellent business acumen and strong commercial skills. You are a strong communicator why you are comfortable with presenting and you like to be in front of and in collaboration with customers and relevant stakeholders. You have a commercial mindset and the ability to challenge status quo in order to ensure the best solutions.

You hold a Master’s degree in business, technology or innovation and have at least 3 years of professional experience working in a consultancy or insights management function, where you have gained the ability to and passion for bridging insights and business impact.

In addition, it is a requirement that you have:

  • Experience with market analysis and translating insights into product requirements
  • Experience with the commercialization of data, software and service offerings
  • Experience with leading and developing software and service driven business models
  • Experiences with establishing business cases and investment strategies

You are fluent in English both written and oral. Danish will be an asset.

We offer more than just a job
We offer a challenging job in an international and innovative organization that strives every day to ensure the momentum and optimization of the world's water, heating and energy resources. In the position you will have direct impact on the strategic development of Kamstrup’s future water meter solutions.

We offer flexible working hours and numerous employee benefits, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.

Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.

If you have any questions about the position, please contact HR Business Partner, Britta Lemming on phone: +45 89 93 10 00.

About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.

Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.

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